Acceptable Use Policy

Effective Date: April 12, 2026 · Last Updated: April 12, 2026

1. Scope and Applicability

This AUP governs the use of the Deal Matrix CRM platform, including all associated APIs, integrations, mobile applications, and documentation (collectively, the “Service”), operated by Phoenix Holdings LLC (“Company,” “we,” “us,” or “our”). This AUP applies to all users of the Service, including account administrators, authorized users, and any individual or entity accessing the Service under a subscription agreement, Order Form, free plan, trial, beta program, or any other basis (collectively, “You” or “User”).

This AUP is incorporated by reference into, and forms a part of, the Deal Matrix CRM Terms of Service (the “Terms” or “TOS”). Your violation of this AUP will be considered a material breach of the Terms and/or any other agreement governing Your use of the Service.

By accessing or using the Service, You agree to comply with this AUP. If You do not agree, You must immediately cease all use of the Service. You are not permitted to assist, enable, or engage others in any activity that would violate this AUP.

2. Definitions

Capitalized terms not defined in this AUP have the meanings assigned to them in the Terms. For purposes of this AUP, the following definitions apply:

• “Authorized User” means any individual who is authorized by You to access the Service under Your subscription and to whom You (or the Company at Your request) have provided login credentials.
• “Content” means any data, text, files, documents, images, attachments, or other materials stored, uploaded, transmitted, or processed through the Service.
• “Malicious Code” means viruses, worms, Trojan horses, ransomware, spyware, adware, time bombs, or any other harmful or malicious files, scripts, agents, or programs.
• “External-Facing Services” means any features of the Service that display Content to, or enable interaction with, individuals who are not Authorized Users, including but not limited to shared deal rooms, client portals, or publicly accessible links.
• “Third-Party Integration” means any non-Company application, service, or platform that interoperates with the Service through APIs, OAuth connections, webhooks, or other technical interfaces, including but not limited to Google Calendar, email services, and data enrichment tools.
• “Biometric Data” means biometric identifiers and biometric information as defined by the Illinois Biometric Information Privacy Act (740 ILCS 14/1 et seq.), including but not limited to fingerprints, retina or iris scans, voiceprints, facial geometry scans, and hand geometry scans.
• “Personal Information” means an individual’s first name or first initial and last name in combination with any one or more of the following data elements: (i) Social Security number; (ii) driver’s license number or state identification card number; (iii) financial account number, or credit or debit card number, in combination with any required security code, access code, or password that would permit access to the individual’s financial account; (iv) medical information or health insurance information; (v) unique Biometric Data; or (vi) username or email address, in combination with a password or security question and answer that would permit access to an online account, as further defined by the Illinois Personal Information Protection Act (815 ILCS 530/5).

3. General Conduct Standards

You agree to use the Service responsibly, ethically, and in compliance with all applicable local, state, national, and international laws, regulations, and governmental orders. You are solely responsible for the conduct of all Authorized Users under Your account and for all Content stored, transmitted, or processed through the Service under Your credentials.

You shall ensure that all Authorized Users are made aware of, and agree to be bound by, the terms of this AUP before accessing the Service. You shall not use the Service in any manner that would disparage the Company, the Service, or its reputation.

4. Prohibited Content

You may not use the Service to store, upload, transmit, distribute, or process any Content that:

4.1 Unlawful or Harmful Content

• Violates any applicable federal, state, local, or international law, statute, regulation, or governmental order;
• Promotes, facilitates, or provides instructional information about illegal activities, including but not limited to fraud, money laundering, terrorist financing, or trafficking;
• Contains material that is obscene, defamatory, libelous, threatening, intimidating, harassing, hateful, or discriminatory based on race, gender, religion, nationality, disability, sexual orientation, or age;
• Constitutes or facilitates stalking, bullying, or exploitation of any individual;
• May be harmful to minors or is directed at children under the age of thirteen (13) in violation of the Children’s Online Privacy Protection Act (“COPPA”) or any applicable child protection law.

4.2 Intellectual Property Violations

• Infringes, misappropriates, or otherwise violates any third party’s intellectual property rights, including copyrights, trademarks, trade secrets, patents, rights of publicity, or other proprietary rights;
• Contains pirated software, unauthorized copies of licensed materials, or circumvention tools designed to defeat digital rights management or access controls.

4.3 Privacy-Violating Content

• Contains or distributes personally identifiable information (“PII”) of individuals without their informed consent or a lawful basis for processing under applicable data protection laws (including GDPR, CCPA/CPRA, and state privacy statutes);
• Includes sensitive personal data (e.g., Social Security numbers, financial account numbers, health information) except as specifically authorized by the data subject and permitted by applicable law;
• Contains information obtained through unauthorized access to third-party systems or accounts.

4.4 Biometric Data (Illinois BIPA Compliance)

In accordance with the Illinois Biometric Information Privacy Act (740 ILCS 14/1 et seq.) (“BIPA”):

• You may not use the Service to collect, capture, purchase, receive through trade, or otherwise obtain any individual’s Biometric Data without first: (i) providing written notice to the individual specifying the purpose and duration of collection, storage, and use; and (ii) obtaining the individual’s written or electronic consent;
• You may not sell, lease, trade, or otherwise profit from any Biometric Data stored in the Service;
• You may not disclose, redisclose, or otherwise disseminate any Biometric Data stored in the Service unless: (i) the data subject has consented; (ii) the disclosure completes a financial transaction authorized by the data subject; or (iii) the disclosure is required by law or legal process;
• If You store Biometric Data in the Service, You must maintain a publicly available written retention policy and must permanently destroy such data when the initial purpose for collection has been satisfied or within three (3) years of the individual’s last interaction with You, whichever occurs first;
• You are solely responsible for compliance with BIPA and all other applicable biometric privacy laws. The Company does not monitor, validate, or assume responsibility for Your Biometric Data practices.

4.5 Malicious Content

• Contains Malicious Code;
• Contains scripts, executables, or payloads designed to exploit vulnerabilities in any system, application, or network;
• Is designed to deceive, phish, or socially engineer other users or third parties.

4.6 Regulated, High-Risk, and Prohibited Data Categories

The Service is designed as a customer relationship management tool and is not intended for the storage or processing of:

• Protected health information (“PHI”) governed by HIPAA, unless a Business Associate Agreement (“BAA”) has been separately executed with the Company;
• PCI DSS cardholder data beyond what is processed through our integrated payment provider;
• Classified or controlled unclassified information subject to government security regulations (e.g., ITAR, EAR, CMMC);
• Data subject to specific regulatory requirements that the Service has not been certified or designed to meet.

You may not use the Service to store, process, or transmit Content related to:

• Illegal drugs, controlled substances, or drug paraphernalia;
• Firearms, weapons, explosives, or related components that are prohibited or restricted under applicable law;
• Gambling operations or gambling-related activities, except where expressly permitted by applicable law and with our prior written consent.

5. Prohibited Activities

In addition to the content restrictions above, You may not engage in any of the following activities:

5.1 System Abuse and Unauthorized Access

• Attempt to gain unauthorized access to the Service, other user accounts, or any computer systems, servers, or networks connected to the Service through hacking, password mining, brute-force attacks, credential stuffing, or any other means;
• Interfere with, disrupt, or attempt to disrupt the integrity, availability, or performance of the Service, its underlying infrastructure, or any data contained therein;
• Introduce or deploy denial-of-service attacks, flooding, mail-bombing, or other actions designed to impair the Service;
• Probe, scan, or test the vulnerability of the Service or any related system or network, except with our prior written authorization under a responsible disclosure program;
• Bypass, circumvent, or disable any security, authentication, or access control mechanisms of the Service;
• Operate an “open proxy” or any other form of Internet proxy service that is capable of forwarding requests to any end user or third party-supplied Internet host through the Service.

5.2 Misuse of Service Resources

• Use the Service as a general-purpose data warehouse, file storage system, content delivery network, or data processing platform beyond the intended scope of CRM functionality;
• Exceed the user limits, storage allocations, API rate limits, or usage thresholds associated with Your subscription plan;
• Consume system resources in a manner that degrades the Service for other users (e.g., excessive API calls, automated batch processing outside published limits);
• Use automated tools, bots, scrapers, or crawlers to access the Service except through our published API and in strict compliance with applicable rate limits and the API terms of use;
• “Mine” or generate cryptocurrency, including but not limited to Bitcoin, Ethereum, or any other virtual currency, using the Service’s infrastructure or resources;
• Perform significant load testing, stress testing, or security testing without first obtaining our written consent.

5.3 Unsolicited and Deceptive Communications

• Use the Service to send, facilitate, or support the transmission of unsolicited commercial communications (“spam”), chain letters, pyramid schemes, multi-level marketing programs, or any mass messaging not compliant with CAN-SPAM, CASL, or equivalent legislation;
• Harvest, collect, or scrape email addresses, contact information, or other user data from the Service for the purpose of sending unsolicited communications;
• Use the Service to transmit marketing or promotional messages to individuals who have not consented to receive such communications;
• Imitate or impersonate the Company, another person, or their email address, or create false accounts for the purpose of sending deceptive communications;
• Conduct or forward multi-level marketing schemes, such as pyramid schemes and the like, through the Service.

5.3.1 Email Deliverability Standards

If You use the Service to send email communications (including through integrated email providers), You are responsible for maintaining sender reputation and deliverability standards. You agree to:

• Maintain a hard bounce rate below five percent (5%) across all email campaigns sent through the Service;
• Maintain a spam complaint rate below three-tenths of one percent (0.3%) as measured by feedback loop reports from major mailbox providers;
• Include a functioning, clearly visible unsubscribe mechanism in all commercial email communications, and honor all unsubscribe requests within ten (10) business days;
• Authenticate all outbound email using SPF, DKIM, and DMARC records in accordance with industry best practices;
• Not send emails to purchased, rented, borrowed, or third-party harvested lists through the Service.

If Your email sending practices degrade the sending reputation of the Service’s shared infrastructure, we may suspend Your email functionality immediately and without prior notice to protect other customers.

5.4 Telephony and Messaging Compliance

To the extent the Service enables voice calling, SMS, MMS, or other text messaging or push notification features, You agree that:

• You will not use such features to generate or facilitate communications in violation of the Telephone Consumer Protection Act (“TCPA”), the Do-Not-Call Implementation Act, or any other applicable telemarketing, telephone consumer protection, or anti-spam law or regulation;
• You will comply with all applicable guidelines published by the CTIA, the Mobile Marketing Association, and any other generally accepted industry standards or carrier guidelines;
• You are solely responsible for any penalties or fines incurred as a result of Your non-compliance with third-party service providers’ policies and guidelines;
• You will not use the Service to make emergency calls or to provide or seek emergency services.

5.5 Commercial Misuse

• License, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time-share, or otherwise make the Service or any component thereof available to any third party, except as expressly permitted by Your subscription agreement;
• Resell, redistribute, rebrand, or white-label the Service or any output, data, or reports generated by the Service;
• Access the Service to build, train, or enhance a competitive product or service, or to copy any features, functions, user interface elements, or graphics of the Service;
• Benchmark, compare, or evaluate the Service for the purpose of publication or competitive analysis without our prior written consent;
• Use the Service in any manner that would disparage the Company or the Service.

5.6 Account Security

• Share, publish, disclose, or distribute Your account credentials, passwords, API keys, authentication tokens, or any other access credentials;
• Create multiple accounts to circumvent enforcement actions, usage limits, or subscription restrictions;
• Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
• Register for or access the Service using false, misleading, or fraudulent registration information.

5.7 Interference with Service Integrity

• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, data models, or underlying structure of the Service, except to the extent expressly permitted by applicable law notwithstanding this restriction;
• Remove, alter, obscure, or tamper with any proprietary notices, labels, marks, or branding on the Service;
• Reformat or frame any portion of the web pages that are part of the Service’s administration display;
• Modify, adapt, translate, or create derivative works based on the Service.

6. Acceptable Use of AI Features

The Service may include artificial intelligence-powered features, including but not limited to automated field mapping, data enrichment, and predictive analytics (collectively, “AI Features”). In addition to the general restrictions above, You agree that:

• AI Features are provided as decision-support tools and are not a substitute for professional judgment. You are solely responsible for reviewing, verifying, and validating any output generated by AI Features before relying upon it;
• You will not use AI Features to generate, store, or process Content that violates this AUP, applicable law, or the rights of any third party;
• You will not use AI Features to create deepfakes, synthetic media intended to deceive, or material that falsely represents its origin or authorship;
• You will not use AI Features as part of an automated decision-making process that produces legal or similarly significant effects on individuals without meaningful human review and oversight;
• You will not attempt to manipulate, exploit, jailbreak, or reverse engineer AI Features to produce harmful, misleading, biased, or non-compliant outputs;
• You will not use AI Features to collect, infer, or process Biometric Data or to perform emotion recognition, biometric categorization, or facial recognition;
• We may monitor usage of AI Features in aggregate for purposes of improving accuracy, detecting abuse, and ensuring compliance with this AUP. Such monitoring will be conducted in accordance with our Privacy Policy.

7. Third-Party Integrations and External-Facing Services

7.1 Third-Party Integrations

You are responsible for Your use of any Third-Party Integration in connection with the Service, including ensuring that:

• Your use of such Third-Party Integration complies with this AUP, the Terms, and the third party’s own terms of service and acceptable use policies;
• You have obtained all necessary authorizations, consents, and licenses to connect the Third-Party Integration to the Service and to transmit data between them;
• Content transmitted to or from Third-Party Integrations through the Service complies with all applicable data protection and privacy laws.

The Company is not responsible for the acts, omissions, availability, or security of any Third-Party Integration, and we reserve the right to disable any Third-Party Integration that we reasonably determine poses a risk to the security, integrity, or availability of the Service.

7.2 External-Facing Services

If You use any features of the Service that make Content accessible to individuals who are not Authorized Users (e.g., shared deal rooms, client portals, or public links), You must:

• Ensure that all Content made externally accessible complies with this AUP and all applicable laws;
• Implement appropriate access controls and authentication measures to prevent unauthorized access to sensitive or confidential Content;
• Accept sole responsibility for any claims, liabilities, or damages arising from Content made accessible to third parties through the Service.

8. Export Controls and Sanctions Compliance

You represent and warrant that You are not: (a) located in, or a national or resident of, any country that is subject to U.S. trade sanctions or embargoes (which, as of the effective date of this AUP, include Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine, as such list may be updated by the U.S. Office of Foreign Assets Control (“OFAC”) from time to time); (b) identified on the U.S. Treasury Department’s Specially Designated Nationals and Blocked Persons List (the “SDN List”), the U.S. Commerce Department’s Denied Persons List or Entity List, or any other applicable restricted party list; or (c) otherwise the target of U.S. sanctions.

You agree not to use the Service to export, re-export, transfer, or make available any data, software, or technical information in violation of applicable export control laws, including the U.S. Export Administration Regulations (“EAR”) and the International Traffic in Arms Regulations (“ITAR”). You are solely responsible for compliance with all applicable export controls and sanctions regulations.

9. Copyright Policy and DMCA Compliance

It is the Company’s policy to respond expeditiously to valid notices of claimed copyright infringement that comply with the Digital Millennium Copyright Act of 1998 (17 U.S.C. § 512) (the “DMCA”).

9.1 Takedown Notices

If You believe that Content hosted on or transmitted through the Service infringes Your copyright, You may submit a written notice to our designated DMCA agent at support@dealmatrixcrm.com containing:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
• Identification of the copyrighted work claimed to have been infringed;
• Identification of the infringing Content and information reasonably sufficient to permit us to locate it;
• Your contact information, including name, address, telephone number, and email address;
• A statement that You have a good faith belief that the use of the Content is not authorized by the copyright owner, its agent, or the law;
• A statement, made under penalty of perjury, that the information in the notice is accurate and that You are the copyright owner or authorized to act on behalf of the owner.

9.2 Repeat Infringers

In appropriate circumstances, the Company will terminate the accounts of Users who the Company determines to be repeat infringers. The Company may also, at its sole discretion, limit access to the Service, remove or disable access to Content that is alleged to be infringing, or terminate the account of any User who is the subject of repeat takedown notices, regardless of whether the User is a repeat infringer.

9.3 Counter-Notices

If You believe that Your Content was removed or disabled by mistake or misidentification, You may submit a written counter-notice to support@dealmatrixcrm.com. Counter-notices must comply with the requirements of 17 U.S.C. § 512(g). Upon receipt of a valid counter-notice, we will forward it to the original complainant and, unless the complainant files a court action within ten (10) business days, we will restore the removed Content within fourteen (14) business days.

10. Resource Limits and Fair Use

The Service operates on a multi-tenant infrastructure shared among all customers. To ensure fair access and optimal performance for all users, You agree to abide by the usage limits, rate limits, and storage allocations associated with Your subscription plan as described in the applicable Service documentation.

We reserve the right to implement and enforce reasonable technical controls, including rate limiting, throttling, or temporary suspension of access, if Your usage materially exceeds normal patterns or threatens the stability and performance of the Service for other customers. We will use commercially reasonable efforts to provide notice before implementing such controls, except where immediate action is necessary to prevent harm.

11. Monitoring and Investigation

We do not routinely monitor the Content stored within customer accounts. However, we reserve the right, but do not assume the obligation, to:

• Investigate any suspected violation of this AUP, including by reviewing account activity, usage patterns, and stored Content to the minimum extent necessary to confirm or deny a suspected violation;
• Monitor aggregate system usage to detect anomalies, abuse patterns, and potential security threats;
• Remove, disable access to, or quarantine any Content that we reasonably determine violates this AUP;
• Cooperate with law enforcement authorities or comply with valid legal process, including subpoenas, court orders, or warrants, as required by applicable law.

Any investigation will be conducted in accordance with our Privacy Policy and applicable data protection laws.

12. Enforcement

12.1 Graduated Response

If we determine that a violation of this AUP has occurred, we may take any action we deem appropriate, including one or more of the following, at our sole discretion:

• (a) Issuing a written warning identifying the violation and specifying required corrective action;
• (b) Temporarily restricting or suspending access to specific features or functionality of the Service;
• (c) Removing, disabling, or quarantining offending Content;
• (d) Suspending Your account and all Authorized User access pending resolution;
• (e) Terminating Your account and subscription agreement for material breach;
• (f) Reporting the violation to appropriate law enforcement authorities or regulatory bodies;
• (g) Pursuing any available legal remedies, including injunctive relief and recovery of damages.

12.2 Notice

We will use commercially reasonable efforts to notify You of any enforcement action before or contemporaneously with such action, including a description of the violation and the corrective measures required. However, we may take immediate action without prior notice where:

• The violation poses an imminent threat to the security, integrity, or availability of the Service;
• The violation involves illegal activity, including fraud or unauthorized access to third-party data;
• Prior notice would compromise an active investigation or violate applicable law;
• The violation causes or is likely to cause harm to other users, third parties, or the Company.

12.3 Cure Period

For violations that do not require immediate action under Section 12.2, You will have fourteen (14) calendar days from receipt of written notice to cure the violation. If the violation is not cured within the cure period, or if the violation is incapable of cure, we may proceed with suspension or termination of Your account. The availability of a cure period does not limit our right to take immediate action where circumstances warrant.

12.4 Effect of Termination

Termination of Your account for AUP violations does not relieve You of any obligation to pay fees that have accrued prior to termination. Data retention and export following termination shall be governed by the applicable provisions of the Terms. The Company shall not be liable for any damages, losses, or costs arising from enforcement of this AUP.

12.5 Appeals

If You believe that an enforcement action was taken in error, You may submit a written appeal to support@dealmatrixcrm.com within thirty (30) calendar days of receiving notice of the enforcement action. Your appeal must include a detailed explanation of why You believe the action was erroneous, along with any supporting documentation. We will review all appeals in good faith and respond within fifteen (15) business days.

Filing an appeal does not stay or suspend the enforcement action. The enforcement action (including any account suspension, content removal, or feature restriction) shall remain in effect during the pendency of the appeal unless the Company, in its sole discretion, determines that reinstatement pending review is appropriate and would not pose a risk to the Service, other users, or third parties.

13. Reporting Violations

If You become aware of any violation of this AUP, whether by another user or any third party, You are encouraged to report it promptly to:

Reports should include, to the extent available: the nature of the violation, any relevant account identifiers or URLs, the date and time the violation was observed, and any supporting evidence. We will investigate all reports in a timely manner and treat reporter information as confidential to the extent permitted by law.

14. Your Responsibilities

You acknowledge and agree that:

• You are solely responsible for all activity conducted through Your account and by Your Authorized Users, whether or not such activity was authorized by You;
• You will implement and maintain reasonable security measures to protect Your account credentials, including the use of strong, unique passwords and multi-factor authentication where available;
• You will promptly notify us at support@dealmatrixcrm.com of any unauthorized access to or use of Your account, or any other breach of security of which You become aware;
• You will cooperate with any reasonable investigation of suspected AUP violations;
• You will indemnify and hold harmless the Company from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from Your violation of this AUP, as more fully set forth in the Terms;
• You acknowledge that the Company’s direct competitors are prohibited from accessing the Service, except with the Company’s prior written consent.

15. Data Security, Breach Notification, and Data Disposal

15.1 Your Data Security Obligations

You are responsible for implementing and maintaining reasonable security measures to protect any personal information, sensitive data, or confidential information that You store, transmit, or process through the Service. These measures must be appropriate to the nature of the information and consistent with applicable law, including the Illinois Personal Information Protection Act (815 ILCS 530/1 et seq.) (“PIPA”).

15.2 Breach Notification

If You become aware of, or reasonably suspect, a security breach or unauthorized access involving Content in Your account that includes personal information of individuals, You agree to:

• Notify the Company at support@dealmatrixcrm.com without unreasonable delay and in no event later than seventy-two (72) hours after becoming aware of the breach;
• Comply with all applicable data breach notification laws, including PIPA’s requirement to notify affected Illinois residents “in the most expedient time possible and without unreasonable delay”;
• Notify the Illinois Attorney General’s Office if the breach affects more than five hundred (500) Illinois residents, as required by PIPA;
• Cooperate with the Company in investigating the breach and mitigating its effects;
• Bear sole responsibility for all costs associated with providing legally required notifications to affected individuals, including credit monitoring services where required.

The Company will cooperate with You in good faith to identify the scope of any breach affecting Your account, but the Company shall not be liable for breaches resulting from Your failure to implement adequate security measures, Your Authorized Users’ actions, or any unauthorized access obtained through Your credentials.

15.3 Data Disposal

When You delete Content from the Service, export data for external use, or when Your subscription terminates, You are responsible for the secure disposal of any personal information in Your possession or control. Disposal must be conducted in a manner that renders the personal information unreadable or undecipherable, consistent with PIPA and any other applicable data protection law. You must maintain reasonable data disposal practices for any Content downloaded, exported, or otherwise obtained from the Service.

16. Children’s Data

The Service is not directed to, and is not intended for use by, individuals under the age of sixteen (16). You may not use the Service to knowingly collect, store, or process personal information from children under the age of thirteen (13) in violation of the Children’s Online Privacy Protection Act (“COPPA”) or under the age of sixteen (16) where required by applicable law (including GDPR). If we become aware that Content in Your account contains personal information of children collected in violation of applicable law, we may delete such Content and suspend or terminate Your account.

17. Modifications to This Policy

We reserve the right to modify this AUP at any time. Material changes will be communicated by: (a) posting the revised AUP on our website; and (b) where practicable, sending notice to the email address associated with Your account at least thirty (30) days prior to the effective date of the changes.

Your continued use of the Service after the effective date of any modification constitutes Your acceptance of the revised AUP. If You do not agree to the modified AUP, You must discontinue use of the Service and may terminate Your subscription in accordance with the Terms.

18. Relationship to Other Agreements

This AUP supplements and is incorporated into the Deal Matrix CRM Terms of Service. Other applicable agreements may include the Privacy Policy, Data Processing Agreement, and any Order Form or Subscription Agreement executed between You and the Company. In the event of a conflict between this AUP and another agreement, the more restrictive provision shall apply with respect to permitted use of the Service.

19. Governing Law

This AUP shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions, consistent with the governing law provisions of the Terms. You agree to the exclusive jurisdiction and venue of the state and federal courts located in Cook County, Illinois for the resolution of any dispute arising under this AUP.

20. Severability

If any provision of this AUP is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of this AUP shall continue in full force and effect.

21. No Waiver

The failure of the Company to enforce any provision of this AUP at any time shall not be construed as a waiver of such provision or of the right to enforce such provision at a later time. No waiver of any term of this AUP shall be deemed a further or continuing waiver of such term or any other term, and the Company’s failure to assert any right or provision under this AUP shall not constitute a waiver of such right or provision.

22. Survival

The following sections of this AUP shall survive any termination or expiration of Your subscription agreement or the Terms: Section 2 (Definitions), Section 4.4 (Biometric Data), Section 8 (Export Controls and Sanctions Compliance), Section 9 (Copyright Policy and DMCA Compliance), Section 12.4 (Effect of Termination), Section 14 (Your Responsibilities, including indemnification), Section 15 (Data Security, Breach Notification, and Data Disposal), Section 19 (Governing Law), Section 20 (Severability), Section 21 (No Waiver), and this Section 22 (Survival).

Contact Information

If you have questions about this Acceptable Use Policy, please contact us at:

By accessing or using the Service, You acknowledge that You have read, understood, and agree to comply with this Acceptable Use Policy.